Groupe SEB

Business need

Groupe SEB, the global leader in Small Domestic Appliances and Cookware, is devoted to 150 countries with an extensive portfolio of almost 30 name brands marketed through multi-format retailing. 
As the world of E-Commerce steadily changes, brands must offer a harmonized and precise shopping experience for their customers wherever in the world they may be.
In the past, Groupe SEB used a static page displaying their various retail partners, which lead previously engaged customers to the individual retail partners’ homepages. Customers were working their way through a web jungle to purchase their desired products, lacking valuable insight into product availability. As a result, customers abandoned the buying journey.
Groupe SEB realized to make a shift. They needed a more advanced solution to offer website visitors a convenient and clear purchase path. To a higher degree, Groupe SEB was looking for a flexible partner who will provide automated product-related solutions that they can efficiently implement on a global scope and adapt to various local needs.

Solution

As the team started to polish their digital strategy, it became clear the objective was threefold. It was essential to offer customers a convenient buying experience, strengthen Groupe SEB’s relationship to their retail partners, and achieve a fast and frictionless rollout on a global scale.
The goal was to do this without compromising their distribution strategy. In cooperation with Serge and his team, we defined a specific scope to accelerate their digital marketing execution worldwide. As a result, Groupe SEB decided to implement our Buy Now Online and Buy Now In-Store solution.

• We have actively connected more than 300 of Groupe SEB’s retail partners to our database to cover their retailer distribution. The Groupe SEB team has the flexibility to independently manage their retail network in our self-service platform.
• For the company’s complex website architecture a customized integration was developed. Allowing Groupe SEB to independently adapt to both – brand requirements and various local needs.
• A setup was created where the team was able to holistically analyze performances throughout all markets broken down to brand and SKU level. The new harmonized data structure allows the team to draw local and global conclusions on their customers’ buying journey on both a corporate and the individual brand level.
• Exponential market X was achieved through a smooth collaboration between Groupe SEB and our teams in Europe, Asia, and North America – offering support during all time zones, as well as automated and customized processes.